About the RoleThe Service Center Account Manager will be responsible for managing account(s) oversight directly with customers and agents along with New Business quoting, direct quoting, and Renewal Underwriting. Along with performing outbound calls and follow up work when needed, this position will handle inbound calls on select property/casualty insurance commercial lines products for multiple states and all methods of underwriting for commercial lines.This position is open to remote candidates based in the state of Arizona, Texas, or Utah—to support our Southwest region. Candidates are expected to work within the Mountain Standard Time zone, with core hours of 8:00am-4:30pm MDT.Responsibilities and DutiesNew Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrollsAccount Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as neededServe as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new businessManages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal UnderwritingRespond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same dayEfficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requestsProvide accurate policy information to policyholders and agents regarding commercial lines insurance productsDevelop and maintain relationships with agents, customers, other team membersMaintain current understanding of service techniques, underwriting guidelines and product offeringsResearch underwriting information and request appropriate underwriting support documentation needed for each accountQualifications and SkillsBachelor's Degree OR:Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency levelHigh School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency levelProperty and Casualty Agent’s License strongly preferredMinimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. Experience in the commercial lines sector of insurance preferred.Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practicesDemonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etcStarting Pay: The pay range for this position is $55,000 to $70,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.Competitive Benefits PackageDonegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.401(k) with the first 3% matched at 100%: the next 6% is matched at 50%Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement daysCareer Development: Including college partnership discounts and industry designation(s) reimbursementsAdditional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our
Benefits page.Who We AreDonegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.Work ArrangementWith each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)E-VerifyDonegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:
Notice of E-Verify Participation Poster (English and Spanish)Right to Work Poster (English and Spanish)
