Who We AreWe are a long-established benefits organization that works with union members, associations, and member-based groups across North America and internationally. For more than 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide added security and long-term protection.Our focus is on delivering clear information, professional guidance, and dependable support to members who are looking to better understand the options available to them.About the RoleThis is a people-focused position built around communication, service, and relationship-building. You will connect with members who have requested information, schedule appointments, and guide them through available benefit programs in a clear, professional, and supportive way.ResponsibilitiesHandle inbound and outbound calls with membersSchedule and conduct member appointmentsPresent benefit information by phone or virtual meetingAnswer questions and provide clear guidanceAssist with digital forms, applications, and documentationMaintain accurate records and follow quality standardsParticipate in ongoing training, mentorship, and leadership developmentQualificationsStrong verbal communication skillsPositive, professional, and energetic attitudeComfortable building rapport with individuals and familiesConfident speaking with people by phone or videoCustomer service, sales, or client support experience is an assetAble to work well independently and with a teamOrganized, reliable, and comfortable using basic digital toolsLegally authorized to work in the United States or CanadaWhat We OfferFull benefits package100% remote work opportunityFlexible scheduling optionsWeekly compensationMonthly performance-based bonusesOngoing training and leadership developmentSupportive team environmentOpportunity to qualify for annual company convention trips to destinations such as the Bahamas, Cancun, Las Vegas, and more
2 months ago