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Posted about 5 hours ago
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Requirements and responsibilities
Position: Customer Service Representative.
Location: Alicante/Malaga, Spain.
Work Model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance).
Employment Type: Full-time.
Duties and Responsibilities:
- Handle inbound customer inquiries via phone, chat, and email channels.
- Support customers with mobile, internet, and TV-related questions and issues.
- Assist with SIM card activation, mobile data setup, and account-related requests.
- Guide customers through TV box installation and home internet setup processes.
- Troubleshoot basic technical issues and provide effective solutions.
- Deliver professional, customer-focused, and solution-oriented support.
- Identify cross-selling and upselling opportunities when appropriate.
- Maintain accurate customer records and interaction notes.
- Collaborate with colleagues and internal teams to ensure high-quality customer service.
- Meet service quality, productivity, and customer satisfaction targets.
Requirements:
- Native-level Dutch (C2), English at B1 level or higher.
- Strong communication and customer service skills.
- Customer-oriented mindset with excellent problem-solving abilities.
- Comfortable identifying cross-selling and upselling opportunities.
- Good computer literacy and ability to learn new systems quickly.
- Tech-savvy with an interest in technology and telecommunications services.
- Availability to work rotational schedules, including evenings and weekends.
- Legal right to live and work in Spain with valid documentation (EU passport or residency permit).
- Previous customer service, contact center, retail, hospitality, or sales experience.
- Experience in telecommunications, technology, or technical support environments.
- Experience handling phone, chat, or email support channels.
Offer:
- Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach career potential.
- Relocation support.
- And much more.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)