Role: Bilingual Patient Sales & Consultation Specialist.
Work Arrangement: Fully Remote.
Schedule: Full-time. EST overlap required (9:00 AM – 5:00 PM ET minimum overlap).
Locations: LATAM preferred. Open to exceptional global bilingual candidates.
Industry: Healthcare & Wellness / Technical Sales.
Job Code: A352.
Role Overview:
The Bilingual Patient Sales & Consultation Specialist is responsible for owning the full remote patient journey—from initial inquiry to confirmed consultation or procedure. This role sits at the intersection of sales, customer experience, and healthcare communication, requiring both consultative selling skills and strong emotional intelligence.
You will engage with inbound leads, educate prospective patients on services, and guide them toward booking decisions through high-touch, personalized conversations. The role is highly execution-focused but also requires independent thinking, as systems and processes are still being built.
This position is ideal for a polished, proactive sales professional who thrives in fast-paced, evolving environments and can communicate with confidence and sophistication across diverse patient profiles.
Your Impact:
You will directly influence revenue growth by converting inbound leads into booked consultations and procedures. Your ability to build trust and communicate effectively will shape the patient experience and reinforce the company’s premium positioning.
You will help streamline the remote sales process, improve conversion rates, and maintain a high-quality pipeline through consistent follow-ups and CRM management. Your insights will also contribute to refining messaging, identifying conversion blockers, and improving operational efficiency across the patient journey.
Core Responsibilities:
Inbound Lead Management & Conversion – 40%:
- Respond to inbound calls, messages, and web inquiries promptly and professionally.
- Own the full patient journey from first contact through booked consultation or procedure.
- Qualify leads based on intent, fit, and readiness.
- Execute structured follow-ups for warm and cold leads.
- Coordinate handoffs with in-clinic teams for final conversion stages.
Product Knowledge & Consultative Selling – 30%:
- Learn and master the company’s service and procedure offerings.
- Translate technical or medical information into clear, persuasive messaging.
- Identify patient motivations and align them with appropriate services.
- Conduct sensitive conversations with professionalism and discretion.
Brand Voice & Patient Experience – 15%:
- Deliver high-quality, brand-aligned communication across all touchpoints.
- Provide anticipatory, high-touch customer service.
- Maintain a polished and professional tone reflective of a premium brand.
CRM & Pipeline Management – 10%:
- Manage daily pipeline activity within CRM systems.
- Track interactions, update lead stages, and maintain clean data.
- Identify trends and report conversion insights to stakeholders.
Internal Coordination & Onboarding – 5%:
- Collaborate with internal teams on scheduling and follow-ups.
- Participate in onboarding and knowledge-base training.
- Contribute to process improvements and workflow optimization.
Requirements:
Must-Haves (Required):
- 3+ years of consultative sales experience (high-touch or service-based sales preferred).
- Full professional fluency in English and Spanish (near-native English required).
- Strong ability to communicate with high-level, discerning clients.
- Proven ability to learn and explain complex or technical concepts clearly.
- High emotional intelligence and strong interpersonal skills.
- Comfort discussing sensitive or personal topics with professionalism.
- Experience using CRM platforms in a sales or pipeline management capacity.
- Ability to work independently in a fast-paced, evolving environment.
Nice-to-Haves (Preferred):
- Experience in healthcare, aesthetics, wellness, or patient-facing sales.
- Background in luxury hospitality or premium client services.
- Familiarity with EMR systems or healthcare workflows.
- Exposure to high-growth startups or rapidly scaling environments.
Tools Proficiency:
Must-Haves (Required):
- CRM tools (Podium, HubSpot, GoHighLevel, Salesforce).
- Email (Gmail or similar).
Nice-to-Haves (Preferred):
- EMR systems (Athena Health, eClinicalWorks).
- Scheduling or patient coordination tools.
