You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
4 days ago
Requirements and responsibilities
The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started.We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability.We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term.Job Summary:The Operations Associate Manager is responsible for delivering a consistent, high-quality customer experience by leading teams at scale and improving the systems that support them. This role focuses on developing talent across multiple levels, driving operational excellence, and identifying opportunities to reduce friction and improve efficiency. Success is measured by team performance, operational health and the experience delivered to our customers.Primary Responsibilities:Lead and Develop Your TeamLead and develop a team of Specialists, Leads, and supporting roles— providing guidance, support and motivation to ensure high levels of performance and productivity.Set clear expectations and goals to drive accountability across all levelsProvide consistent coaching and feedback to improve performance and build capabilityIdentify and develop talent, supporting growth and readiness for future opportunitiesBuild and strengthen a leadership layer that can operate independently and deliver results at scaleFoster engagement and a strong team culture within your team and across the broader departmentOwn Operational PerformancePlay a key role in driving overall team performance across key metricsMonitor performance trends and quickly identify gaps or risksTake decisive action to address issues and drive consistent resultsEnsure alignment and consistency in execution across teams and workflowsUse data to drive strategic thinking and influence othersDrive System & Process ImprovementIdentify high-impact inefficiencies, friction points, and recurring issuesDevelop and own solutions end-to-end, from ideation through executionMonitor outcomes, assess effectiveness, and adjust to drive continuous improvementPush through roadblocks and remove barriers to ensure progressEnsure processes are clearly defined, adopted, and consistently followedDrive Cross-Functional ImpactPartner with Product, CS, and other teams on cross-functional initiativesAct as the Operations DRI for key workflows and customer experiencesAlign stakeholders around priorities, tradeoffs, and solutionsDrive execution on initiatives that impact both internal operations and customer experienceDeliver Strong Customer OutcomesEnsure teams consistently deliver a high-quality customer experienceIdentify and mitigate risks that could impact customer satisfaction or retentionTranslate customer feedback into actionable improvementsStep in to own high-impact or systemic customer issues when neededOperate Effectively in a High-Volume EnvironmentMaintain strong awareness of daily operations (volume, unfilleds, escalations)Ensure teams are set up to succeed during peak periods and high demandBalance short-term execution needs with long-term improvementsMake timely, confident decisions in a fast-paced environmentHow You Should Spend Your Time40% → Team performance & coaching20% → Operational management & daily oversight30% → Process & system improvements10% → Cross-functional work & planningBehaviors/Attributes for ADA and employee relations purposes:.Maintains regular and punctual attendanceWorks overtime as requiredWorks cooperatively with othersWorks in a remote (quiet environment)Has a functioning high-speed internet connectionComplies with all company policies and proceduresShows up to meetings on time, ready to listen & participateManages a calendar/scheduleQualifications:Bachelor’s degree preferred, major doesn’t matterAt least 5-8 years of relevant work experienceAt least 2 years of direct people management experienceAt least 2 years of customer-facing experienceKnowledge/Skills/Competencies:Experience managing & developing a team, can lean into challenging situations & conversationsComfortable with navigating ambiguity and can adapt to change quicklyDoesn't wait for direction, acts with a sense of agency & urgency, takes ownershipSeeks corrective feedback, coachableAbility to manage deadlines and keep projects on track, they stick with things, organizedTeam player, makes work lighter and easier for the rest of the team, assumes positive intentSees problems as opportunities to serve, find solutions and make an impactA natural passion for creating exceptional customer experiencesStrong communicator, the ability to communicate clearly across teams, geographic locations, and time zonesIs able to work cross functionally and serve as a thought partner to othersCompensationAt Snapdocs, we believe compensation should be transparent, equitable, and aligned to market data. We use geographic pay zones to ensure consistency and fairness across locations while recognizing regional market differences.This role is eligible for the following base salary ranges:Zone 1: $84,000 – $105,000 USD(SF Bay Area, Seattle Metro, New York City Metro)Zone 2: $73,500 – $92,000 USD(All other U.S. locations)Actual compensation will vary based on factors including experience, skills, interview performance, leveling, and geographic location. In addition to base salary, this role may be eligible for equity, bonuses or commissions where applicable, and a comprehensive benefits package.Why SnapdocsWe’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value:Product discipline and clear reasoningDeep ownership of outcomes (not just tasks)Straightforward, honest communicationEmpathy for the people who use our softwareThis is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features.Join UsWe’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here.To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:Excellent medical, dental, and vision coverage401(k) with up to 4% company match16 weeks of paid parental leaveFlexible Paid Vacation Time Off + 10 Sick Days for exempt rolesGenerous Accrued Paid Vacation Time Off + 10 sick days for non-exempt rolesSummer & Winter Break (~1-week each) + 9 Holidays per yearHealthcare and Dependent Care FSAHSA Employer Contribution ($75-150 for individuals, $150-$250 for families)$15K Family Building Benefit (lifetime limit)Life and Disability Insurance$1,500 Annual Lifestyle Stipend to support your well-beingPlease note: Part-time employees are not eligible for benefits at this time
Optionally, you can add more information later (benefits, pre-screening questions, etc.)