Customer Success Operations Associate (Boston or US based-remote) at Reify Health | Torre
Customer Success Operations Associate (Boston or US based-remote)
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Reify Health

Customer Success Operations Associate (Boston or US based-remote)

Reify Health
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD77K - 108K/year
Non-negotiable
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Manage and maintain Customer Success team tools, including the team CRM (Salesforce) and respective integrations, email marketing system, document process management, billing procedures, learning management and scheduling systems • Help train and onboard new Customer Success team members • Create and manage internal reports and metrics that enable our team to better manage their client portfolio and build long-lasting relationships with clinical research sites • Support customer-facing team members with administrative details, operational processes, project plans, tools and reports that help our team scale effectively and efficiently • Collaborate with cross-functional teams to identify needs, align metrics and develop reports
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