Order Management Manager at Articulate | Torre
Order Management Manager
trending_up Invest in Torre
Articulate

Order Management Manager

Articulate
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

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Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Ensure subscription expansion and renewal orders are transacted quickly by the customer and for Customer Success • Process subscription changes to include seat adds, subscription merges, upgrades, refunds, cancellations, order inquiries, service delivery, and exception handling • Lead, manage, and develop a team of Order Management Specialists who review and provision all aspects of subscription expansions and renewals • Ensure data integrity between sales, order, and financial systems, driving accurate reporting, billings, and revenue recognition • Field, prioritize, and coordinate incoming customers calls, chats, and email requests • Collaborate with Customer Success to resolve inbound customer inquiries. • Provide input and recommendations on nonstandard orders based on billing and revenue objectives • Collaborate closely with billing and collections to optimize order management processing and minimize billing errors • Drive accurate recordation of customer communications in various internal systems such as Slack, Salesforce, and email • Prepare schedules and reports for management regarding key metrics
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