Customer Service Representative at Uptown Cleaning | Torre

Customer Service Representative

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Freelance
Recurrent (~20 hours per week)
Compensation
USD8 - 12/hour
Negotiable
location_on
Remote (for Mexico residents)
Remote (for Guatemala residents)
Remote (for El Salvador residents)
Remote (for Honduras residents)
Posted over 1 year ago

Responsibilities


- Respond to client inquiries via phone, email, and chat. - Provide real time support to cleaning staff (e.g., lockbox access, schedule clarifications). - Process and follow up on customer payments. - Assist in scheduling and route adjustments. - Maintain and update customer and job records. - Prepare and send daily handoff reports to internal stakeholders. - Support the commercial team as needed with administrative and logistics tasks.