Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Zepz operates over 5,000 money transfer corridors worldwide and employs over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents. The company is committed to creating a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz offers competitive compensation packages, health insurance, group life & accident insurance, recharge days, maternity leave, vacation leave, sick leave, and other benefits. The company is fully distributed across the world, with team members working from coffee shops, homes, and co-working spaces. Zepz collectively speaks over twenty languages and is passionate about striving to achieve its vision and purpose.
Zepz is looking for a Junior Customer Care Executive to join their Customer Care team. The role involves managing queries on transactions via phone, chat, and digital case, screening and verifying customer identification, reviewing transactions, identifying suspicious activities, advising customers on the products WorldRemit offers, and more. The ideal candidate should have previous experience in customer service, familiarity with contact center operations, flexibility to work onsite, proficiency in written and spoken English, tech-savviness, strong attention to service delivery, and exceptional communication skills. Zepz offers a competitive compensation package, health insurance, group life & accident insurance, recharge days, maternity leave, vacation leave, sick leave, and other benefits. The company is fully distributed across the world, with team members working from coffee shops, homes, and co-working spaces. Zepz collectively speaks over twenty languages and is passionate about striving to achieve its vision and purpose.
Responsibilities:
- Manage queries on transactions via phone, chat, and digital case
- Screen and verify customer’s identification
- Review transactions and identify suspicious activities
- Report and escalate suspicious activities to the relevant department
- Research unusual or questionable transactions with the relevant department
- Monitor and release transactions
- Advise customers on the products WorldRemit offers
- May be required to work in one or multiple channels depending on the business need
