Call Center Agent at Mosla Pioneers | Torre

Call Center Agent

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Full-time

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Maadi, Cairo Governorate, Egypt
Posted 12 months ago

Responsibilities


🌟 Job Offer – Customer Service Representative 📍 Location: Maadi Technology Park, Cairo 🏢 Company: TTEC Position Customer Service Representative (CSR). Requirements * Since this job is based in Egypt, only candidates located in Egypt are eligible to apply. * Graduates and dropouts are welcome. * Experience is preferred. * Fluent in German (B2+/C1) and English (B1 level). * Computer literacy and ability to handle systems efficiently. Job Responsibilities * Answer incoming customer communications. * Provide accurate solutions through research and product knowledge. * Deliver an exceptional customer experience with professionalism and empathy. Work Conditions * Working hours: Rotational (9 hours). * Days off: 2 days per week. * Reporting to: OPS – Team Leader. * Contract: Fixed. Salary & Benefits * Salary Package: Up to 44,681 EGP gross. * Transportation allowance/provided. * Mobile allowance. * Medical insurance. * Social insurance. * Bonus and performance incentives. What You’ll Get at TTEC * Career growth and professional development opportunities. * Inclusive and supportive work culture. * Global exposure with a diverse team. * Additional benefits including PTO, tuition reimbursement, and wellness incentives.