Customer Support & Admin Coordinator at Sagan Recruitment | Torre
Customer Support & Admin Coordinator
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Sagan Recruitment

Customer Support & Admin Coordinator

Sagan Recruitment
Posted by
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Elizabeth Reyes
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD2k - 2.5k/month
Non-negotiable
location_on
Remote (for Colombia residents)
Remote (for El Salvador residents)
Remote (for Mexico residents)
Remote (for Belize residents)
Posted about 1 year ago

Responsibilities

Location: Remote (LATAM) Salary Range: 2000 to 2500 USD Work Schedule: Monday - Friday, 6:30 AM to 3:30 PM (PST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents a rapidly growing US-based home services company with multiple business units. The team values responsiveness, structure, and operational excellence — ideal for professionals who thrive in fast-paced, service-oriented environments. Position Overview: We’re hiring a dependable and detail-oriented Customer Support & Admin Coordinator to manage inbound calls, customer intake, scheduling support, and administrative coordination across divisions. This role is essential to ensuring a smooth customer experience and supporting internal operations. Key Responsibilities: Answer inbound calls and route to the appropriate department. Collect lead information and input it into the CRM system. Assist with appointment scheduling and dispatch coordination. Follow up with customers to ensure timely responses and next steps. Communicate with clients via phone, email, and text. Collaborate with internal managers to support day-to-day workflows. Maintain up-to-date documentation and records. Support other administrative tasks as needed. Qualifications: 2+ years in customer service, administrative coordination, or similar support roles. Fluent in English (spoken and written). Strong attention to detail, organizational skills, and follow-through. Able to quickly learn and adapt to new tools and software systems. Nice-to-Haves: Experience with scheduling or dispatch in service-based industries. Spanish fluency. Prior use of tools like Aspire, LMN, or other CRMs.
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