Customer Success Strategist (Remote - Midwest Region) at Tealium | Torre
Customer Success Strategist (Remote - Midwest Region)
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Tealium

Customer Success Strategist (Remote - Midwest Region)

Tealium
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation
USD47k - 109k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Own the engagement, retention, and growth of your customers by building and nurturing relationships and ensuring the success of their business initiatives • Partner with AEs to develop and execute negotiation strategies for upsell, cross-sell, and renewals that maximize contract value while protecting and enhancing the customer relationship and path to value • Build and foster relationships with senior executives in business, Marketing, IT and other various business units within our customer base • Maintain a high volume of activity including outbound calls & emails with a focus on generating new business within our existing customers and new prospects. • Work to Drive customer product adoption and high utilization resulting in exceptional retention • Monitor health indicators, usage data, renewal dates and growth opportunities • Translate business challenges into Tealium features to drive ROI • Evangelize customer success stories and customer success systems and processes • Proactively identify risk and work with account team to develop and execute risk mitigation plans • Work closely with sales on identifying growth opportunities • Gain a working knowledge of the Tealium products to provide best practices and successful account plans • Manage renewal and expansion opportunities proactively, reporting updates and changes to executive leadership via weekly forecast measures and closely managing them to a successful close
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