Enterprise Technical Support Engineer at InfluxData | Torre
Enterprise Technical Support Engineer
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InfluxData

Enterprise Technical Support Engineer

InfluxData
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD59k - 78k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Support a global customer base via GitHub, community, email and ticketing systems • Demonstrate ownership, follow-through with customers and drive issues to resolution • Reproduce customer issues and test new product functionality • Partner with customers to achieve their desired goals by illustrating best practices • Adhere to contractual SLAs for responsiveness • Update and extend documentation • Participate in on-call rotation for the SaaS product with rest of the team • Enhance our InfluxDB Cloud offering using automation and monitoring tools • Develop solutions using Flux, Golang, Python • Communicate recurring issues, challenges, and roadblocks with fellow team members and products
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