Customer Success Business Operations Analyst at GitHub | Torre
Customer Success Business Operations Analyst
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GitHub

Customer Success Business Operations Analyst

GitHub
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD50k - 98k/year
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• In close collaboration with all of the teams with CS, define the needs for automation and tooling to support daily operations and that allows CS&S to meet the fundamental need to measure performance and quality. • Develop and define technical business requirements for tooling and infrastructure for the CS organization made up of Customer Experience, Customer Success managers, Professional Services and Customer Support. • Conduct analysis to identify areas for process optimization and work with teams to implement. • Collaborate with key cross departmental stakeholders to gather business requirements and identify potential impacts to the CS organization as well as other key upstream and downstream impacts.
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