Workforce Manager at KeyMe | Torre

Workforce Manager

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Compensation
USD44k - 99k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Meets or exceeds Revenue and margin goals by: • Maximizing productivity of each phone agent • Decrease abandonment rate • Reduce shrink • Produces daily operation reports by: • Pulling and configuring data from multiple sources • Working with leadership to optimize utility of reports • Providing management with team performance analysis and action items to improve results • Supports KeyMe Leadership Team by: • Maintaining ownership over assigned specific projects and tasks • Making recommendations, developing and executing processes to increase workplace efficiencies • Real-time queue management • Ensure a quality customer experience by: • POC for phone agents to any systemic issue in real-time • Maintaining processes are being followed across the phone agents • Surfacing systemic issues to leadership