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About RemoteRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!What this job can offer youThis is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.You will report to our Benefits Operations Manager.What you bringProvide delightful support to Employees and Clients re: Benefits in multiple areasBenefits plans key attributes, including pricing, coverage and claimsBenefits plans enrolment and unenrollmentBenefits invoicing / billingBenefits Remote platformBenefits vendors’ platformsProcess and solve tickets and escalations in Zendesk/e-mailExecute with care and precision data related tasks (preparation, entry, download etc.)Help define/detail and execute on Standard Operating ProceduresWork closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiencesBe able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.Maintain the operations process documents and be able to find automation possibilities to streamline processConstantly research and systematically distill written knowledge in NotionBe able to go from “scout to scale” and actually start things up and get things doneBe an internal and external champion of Remote's values and Benefits team's goalsKey Responsibilities Experience in HR Operations Employee Benefits ideally in the context of delivering PEO servicesObsessed to provide an excellent customer service experienceStrong organizational and time management skillsStrong verbal, written, and interpersonal skills to interact internally and externally at all levelsAbility to work in a fast-paced environment and multi-task effectively across various tech toolsWrites and speaks fluent EnglishEmbraces AI and automation to work more efficientlyIt's not required to have experience working remotely, but considered a plusPracticalsYou'll report to: Benefits ManagerTeam: Operations - BenefitsLocation: APACStart date: As soon as possibleBenefitsOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:work from anywhereflexible paid time offflexible working hours (we are async)16 weeks paid parental leavemental health support servicesstock optionslearning budgethome office budget & IT equipmentbudget for local in-person social events or co-working spacesHow you’ll plan your day (and life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.If that sounds like something you want, apply now!
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