Job Title: IT Support / HelpdeskJob Type: Full-Time (Remote)Compensation: Up to AUD 1,500/month (based on experience and qualifications)Work Schedule: Full-timeExperience: 2-5+ yearsWho We AreAt Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.Role OverviewThe IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.Key ResponsibilitiesRespond to technical support requests through email, chat, or phoneTroubleshoot and resolve issues related to hardware, software, networks, and systemsInstall, configure, and maintain applications or tools as requiredDocument issues, solutions, and troubleshooting steps in helpdesk systemsEscalate complex issues to senior IT staff when neededMonitor system performance and identify recurring problemsAssist in onboarding users by setting up accounts, access, and devicesMaintain inventory of equipment and track IT related assetsSupport updates, patches, and security maintenance activitiesRequirementsQualifications & Skills:2 to 5+ years of experience in IT support, helpdesk, or technical support rolesStrong understanding of computer systems, operating systems, and network fundamentalsExperience with ticketing systems, remote support tools, and IT documentationAbility to diagnose technical issues and provide step by step solutionsStrong communication skills and a customer first attitudeHigh attention to detail and ability to follow processes accuratelyKnowledge of cybersecurity basics and safe IT practices is an advantageAbility to multitask and prioritize technical requests efficientlyWork Arrangement & Expectations:Remote role requiring a stable and reliable internet connectionFull-time schedule aligned with the client’s preferred time zoneTimely updates on support tickets, issue resolutions, and ongoing concernsProfessional communication with users and stakeholdersAdherence to IT security protocols, confidentiality, and best practicesCommitment to providing accurate, high quality technical support
16 days ago