About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence. Position OverviewThe Customer Training Specialist delivers comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features. This role is responsible for designing and delivering live virtual and in-person training sessions that enable customers to effectively use Reveleer's end-to-end platform functionality. The Customer Training Specialist works closely with the Onboarding team, Learning and Development, Operations, and Product to ensure training materials are current, scalable, and aligned with customer needs and platform updates.Key ResponsibilitiesCustomer Training & Program DeliveryFacilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions. Occasional in-person training may be required based on customer needs.Assessing customer-level training needs based on project requirements, onboarding status, and performance dataDeliver interactive, role-specific training tailored to customer team structures and workflowsProvide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processesTrain customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platformContent Development & CollaborationPartner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessmentsWork with Product and operational teams to ensure training materials reflect current platform capabilities and processesIdentify gaps in existing training resources and recommend updates based on customer feedback and performance trendsContribute to the development and refinement of training lesson plans and learning objectivesContinuous Improvement & SupportGather feedback from training sessions and use performance data to refine training content and delivery methodsReview customer audit results and performance trends to identify re-education needs and coaching opportunitiesMaintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionalitySupport customers beyond initial onboarding with ongoing learning assistance and skill developmentCross-Functional CollaborationLiaise with Onboarding, Customer Success, and Operations teams to understand customer training needsCoordinate with Product teams on platform updates and how they impact customer trainingWork with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectationsParticipate in special projects and training initiatives as neededRequired QualificationsClinical Coding ExpertiseCurrent or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certificationMinimum 3-5 years of hands-on clinical coding experienceStrong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiologyUnderstanding of coding audit processes and quality improvement methodologiesFamiliarity with risk adjustment and quality coding in a healthcare operations environmentTraining & Communication SkillsDemonstrated ability to facilitate engaging, interactive training sessions in live virtual and in-person formatsStrong presentation and public speaking skills; comfortable delivering training on camera and in virtual settingsExcellent verbal and written communication skills; ability to explain complex clinical and technical concepts clearly and conciselyExperience developing or contributing to training materials such as guides, job aids, and reference documentsAbility to adapt communication style and instructional approach to meet diverse learner needsExperience gathering and incorporating feedback to improve training quality and outcomesStrong listening and coaching skills; ability to build rapport with learners and support skill developmentTechnical & Platform SkillsProficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)Strong computer skills with ability to learn new systems and platforms quicklyComfortable with virtual training tools (Zoom, Microsoft Teams, LMS platforms)Ability to navigate and understand platform-based workflows and reporting featuresProfessional CompetenciesDetail-oriented with strong analytical skills; ability to review data and identify trendsSelf-directed and highly organized; able to manage multiple training initiatives with minimal supervisionCollaborative approach; able to work effectively with cross-functional teams and diverse stakeholdersProfessional demeanor; tactful communication and ability to work with customers and internal teamsAdaptability; able to adjust to changing priorities, new platform features, and evolving customer needsStrong commitment to confidentiality and HIPAA compliance when handling customer and patient informationPreferred QualificationsExperience in customer-facing training or customer success rolesFamiliarity with Learning Management Systems (LMS) or training delivery platformsExperience in healthcare operations, clinical coding departments, or quality improvement initiativesKnowledge of adult learning principles and instructional design best practicesExperience creating knowledge checks or assessments to measure learning outcomesWHAT YOU’LL RECEIVE: Competitive salary  Medical, Dental and Vision benefits  401k with Employer Match Generous PTO plan  Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Reveleer E-Verifies all new hires. Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

Customer Training Specialist

Emma

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www.reveleer.com/

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