When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as providing product information, explaining policies, troubleshooting technical issues, processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!What You Will Do:Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.Engage with customers via phone, email, or chat to provide assistance and resolve inquiries and/or concerns.Process orders, refunds, and other requests accurately and efficiently.Learn and maintain a deep understanding of the products and services to effectively assist our customers.Properly document and maintain accurate records of customer interactions and transactions.Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.What You Need To Succeed:High school diploma or equivalentProficiency in Microsoft OfficeCustomer Service experience preferredStrong work ethic and self-motivation with a commitment to succeed both individually and as a team.Excellent interpersonal, written, and verbal communication skillsAptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.Communication SkillsCustomer FocusedProblem SolvingEmpathy and PatienceTime ManagementAttention to DetailConflict ResolutionContinuous Learning and GrowthRemote Requirements & Responsibilities: Reliable in-home internet connectionDedicated, quiet, and distraction-free workspaceColibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Heads-up

Customer Service Representative- Remote USA

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Maria Goncalves

Shravan Goli

Maria Goncalves

Shravan Goli

About Colibri Group:

www.colibrigroup.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly