Technical Support Engineer (TSE) - Norwegian Support at Everbridge | Torre
Technical Support Engineer (TSE) - Norwegian Support
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Everbridge

Technical Support Engineer (TSE) - Norwegian Support

Everbridge
Emma
Emma
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Full-time

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Remote (for Norway residents)
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Emma of Torre.ai
 6 days ago

Responsibilities

The objective of the job:Work to keep the managed service running and fault freeSupport Everbridge Solutions in their daily operationsProactively take action to avoid platform issuesProvide training courses to customers where neededTogether with the Manager - Managed Services & Support responsible for all aspects of platform maintenance of the customers managed serviceSupport (primarily) Norwegian customersWhat you'll do:Incident ManagementAnalyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed servicesPro-actively monitor the outstanding incidents reported by the assigned customerProviding feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under managementPerforming software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment. (Good to have)Troubleshooting and problem solving with respect to the key activities on implementations into the managed serviceReporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance)Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleaguesWhat you'll bring:Experience in Unix and Linux environmentExperience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, securityFluency in Norwegian (both verbal and written) is a must havePreferably experience on (mobile) Telecom networks (2G, 3G, 4G and 5G)It is preferred that the engineer has knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting.It is preferred to have Linux or Cisco certificationGreat time-management and organizational skills. Ensure all issues are properly logged and trackedAbility to work well under pressure, experienced in supporting business critical systemsAbout EverbridgeEverbridge is the Global leader in Public Warning that automates and accelerates a government or agency’s operational response to critical events to keep people safe, assets protected and provide guidance for safety. Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 2000+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre-defined communications processes, and track progress on executing response plans.
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