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At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life.Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform.Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.Position SummaryThe Billings & Collections Specialist owns the end-to-end order-to-cash cycle for an assigned book of accounts, from renewals and billing through to cash collections, while striving for zero overdue invoices. This role combines independent execution with cross-functional partnership: the Specialist manages their own portfolio with minimal oversight, resolves complex subscription and billing inquiries, and works directly with Account Management, Client Success, and Renewals to keep the order-to-cash process running accurately and on time. This is a hands-on role for an experienced billing and collections professional who takes ownership of results.Key ResponsibilitiesOwn aging and DSO performance for the assigned portfolio, driving collections outcomes and escalating at-risk accounts with a recommended course of actionOwn the full subscription billing lifecycle for an assigned book of accounts — new business, renewals, upsells, mid-term changes, and prorations — ensuring each invoice reflects the correct subscription, order, and contract terms.Prepare invoices for weekly review and approval, ensuring completeness and accuracy of subscription, order, and contract data before submissionManage the accounting support channel with a customer service mindset, resolving subscription and billing inquiries within SLA and independently handling complex casesProactively escalate at-risk accounts with a clear, recommended course of action to keep results on track.Administer Dunning schedules, submit pause and restart requests, and ensure Dunning resumes on timePartner with Account Managers, Client Success Managers, and the Renewals Team to ensure accurate and efficient renewal processingReview credit balances ahead of each month-end, ensure timely application or expiry of credit memos, and work with Account Management to apply credits toward upcoming renewals and upsellsSupport a timely month-end close by completing order entry, credit memo applications, and resolution of finance cases in Salesforce, and by preparing journal entries and account reconciliationsBuild the case for account suspension, collections agency referral, legal escalation, and write-off, and prepare supporting documentation for the Team Lead and VP FinanceInvestigate root causes of order processing errors, partner with cross-functional teams on resolution, and recommend process improvements to reduce error ratesContribute to improvements in reporting and workflows across the order-to-cash functionRespond to audit and compliance requests with accurate, well-supported documentationMaintain accurate account records and keep assigned sections of the End-to-End Billing Process documentation currentCollaborative, dependable, and generous with knowledge; contributes to a positive working experience for the whole team.Serve as a resource to newer team members on billing and collections processesQualificationsBachelor’s degree in Accounting, Finance, Business Administration, or a related field3–5 years of progressive experience in billing, collections, or accounts receivable, ideally in a subscription or SaaS environmentDemonstrated success managing a book of accounts independently and meeting collections and aging targetsStrong Excel skills, including pivot tables, lookups, and reconciliation of large data setsHands-on experience with Salesforce and/or NetSuiteKnowledge of revenue recognition under IFRS is an assetStrong analytical and problem-solving skills with a focus on process improvementExcellent communication and interpersonal skills, with the confidence to hold collections conversations with client-facing teams and customers directlyProven ability to manage competing priorities and meet deadlines in a fast-paced environment
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