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Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.About the PositionAs an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success.You'll serve as the point of contact for clinic partnerships during implementation, drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale. In some cases, you may travel to client sites to support critical go-lives and ensure successful deployment.What You'll DoLead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client deliveryOwn the overall implementation strategy and lifecycle—from project planning frameworks to go-live executionServe as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experienceDefine team-wide project goals, success metrics, and delivery standards aligned with client needs and business prioritiesGuide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where neededBuild, refine, and scale project management processes, templates, and tooling used across the teamOversee training delivery and support your team in troubleshooting configuration, data imports, and integrationsMaintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignmentPartner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your teamYou Should HaveBachelor's degree 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management roleProven experience leading and developing high-performing teams in a fast-paced environmentStrong organizational skills and the ability to manage team capacity across multiple concurrent client engagementsExceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholdersProficiency in project management tools and experience building scalable processes, timelines, and reporting frameworksExperience working with clinics, healthcare providers, or other medical environments is a plus but not requiredWillingness to travel to client sites as needed (up to 10–15%)Benefits (Full Time Roles)100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsThe typical base pay range for this role across the U.S. is: $90,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits.To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.Please note we are unable to sponsor work visas at this time.Employment is contingent upon successful completion of a background check.Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
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