About the RoleWe are seeking a skilled Network Engineer to maintain, administer, and support customer network and infrastructure environments. You will play a key role in ensuring network reliability, security, and performance while diagnosing technical issues, maintaining infrastructure, and implementing effective security measures. The role combines network administration, troubleshooting, monitoring, infrastructure support, and customer service, with opportunities to work across a broad range of networking and cloud technologies.About the ClientYou will be working with a technology services organisation focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments and providing practical technical solutions.Ideal ProfileExperience & QualificationsApproximately 2–5 years of experience in network administration, network engineering, or a related technical roleBachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related discipline, or equivalent industry experienceCCNA or an equivalent recognised networking certificationCCNP or additional networking, infrastructure, security, or cloud certifications are advantageousNetworking & InfrastructureExperience designing, implementing, maintaining, and troubleshooting network infrastructure, including routers, switches, firewalls, and wireless access pointsStrong knowledge of TCP/IP, VLANs, VPNs, DNS, DHCP, and SNMPExperience managing Microsoft Windows domain controllers, file servers, and security groupsExperience with network monitoring, performance optimisation, and management platformsStrong understanding of network security principles, including access control, encryption, authentication, and intrusion detection/preventionExperience with packet capture, network sniffers, and protocol analysis toolsExperience maintaining network documentation, diagrams, and configuration recordsExperience with the Kaseya suite of tools is requiredAdvanced Technical KnowledgeProficiency with networking equipment from vendors such as Cisco, Juniper, or equivalentUnderstanding of Software-Defined Networking concepts and technologiesFamiliarity with cloud networking platforms such as Microsoft Azure, AWS, or Google Cloud PlatformExperience with network virtualisation technologies such as VMware ESXiKnowledge of network automation and scripting using Python, PowerShell, or AnsibleStrong knowledge of Microsoft Windows Server and associated infrastructure technologiesSoft SkillsStrong analytical and problem-solving capabilitiesExcellent written and verbal communication skillsAbility to explain technical concepts clearly to non-technical stakeholdersStrong customer-service mindset with a commitment to excellent supportAbility to work effectively within a technical team and manage competing prioritiesStructured and methodical approach to troubleshootingWillingness to learn new technologies and adapt to evolving environmentsStrong ownership and accountability for technical issues through to resolutionResponsibilitiesNetwork Administration & InfrastructureMaintain and administer customer networks, systems, hardware, software, and configurationsDesign, configure, and test networking software, hardware, and operating system environmentsMaintain network configurations and ensure technical documentation remains accurate and currentCoordinate network access and usage across customer environmentsWork with technical teams to resolve network and infrastructure issuesMonitoring & PerformanceMonitor network performance, availability, and system healthOperate management consoles to identify potential issues and performance concernsAnalyse network performance and recommend appropriate adjustments and improvementsUse Kaseya tools to monitor, manage, and maintain customer environmentsTroubleshooting & Technical SupportDiagnose and resolve hardware, software, network, and system issuesWork with network users to identify and resolve technical problemsTroubleshoot complex network issues using appropriate methodologies and diagnostic toolsReplace faulty network hardware components when requiredSupport email applications and associated systems where requiredSecurity & ProtectionImplement and maintain appropriate network security measuresMaintain antivirus and endpoint protection solutionsSupport network security, availability, and performance across customer environmentsApply network security best practices relating to access control, encryption, authentication, and intrusion detection or preventionCustomer & Onsite SupportProvide professional technical support to customers and end usersAttend customer sites where remote access is impractical or where onsite technical assistance is requiredSupport disaster recovery, data backup, hardware replacement, and other technical activities as requiredCommunicate technical information clearly to both technical and non-technical stakeholdersHow we take care of our team💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved onesHours of workMost days 6:30 AM to 3:30PM Brisbane Time with 1 hour break.On rare occasions, there may be scheduled to start at 2AM to 11AM Brisbane Time with 1 hour break.
5 days ago