Short descriptionShape exceptional customer experiences in Legal Tech At Septeo CNEE, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Technical Customer Support Specialist who enjoys solving software-related challenges, helping customers succeed with technology, and working closely with Product and Engineering teams.In this role, your primary focus will be on providing 1st and 2nd level support for our legal software solutions. You will investigate technical issues, support customers in their daily work, and contribute to delivering an outstanding support experience. While customer enablement and onboarding activities are part of the role, the clear focus lies on technical customer support and problem resolution.If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you.Your workplace / location:On-site from one of our office in Germany or 100% remote within GermanyYour missionServe as one of the primary support contacts for our international customer base using our Legal Tech SaaS solutionsProvide high-quality 1st and 2nd level support via ticketing systems, email, and remote sessionsInvestigate, analyse, and resolve software-related customer issues and technical incidentsIdentify root causes and collaborate closely with Product, Development, and other internal teams to ensure timely issue resolutionReproduce, document, and track complex support cases to drive efficient problem solvingDeliver customer training sessions and support onboarding activities when requiredHelp customers make best use of the software through practical guidance and solution-oriented supportGather customer feedback and contribute insights for product and process improvementsSupport the continuous optimisation of our support processes and customer experienceYour profile2+ years of experience in Technical Support, Application Support, Software Support, IT Support, Helpdesk, Service Desk or a similar customer-facing SaaS environmentStrong troubleshooting and analytical problem-solving skillsTechnical affinity and confidence working with software applications, cloud solutions, and system environmentsExperience using support and ticketing systems such as Jira, Zendesk, HubSpot, Freshdesk or similar toolsAbility to independently prioritise and manage support requestsExcellent communication skills and a customer-oriented mindsetFluent English language skills (written and spoken)Nice-to-havePolish language skills are highly desirable due to our continued growth ambitions in the Polish marketSpanish language skills are a strong plus as we continue to expand our international customer support capabilitiesGerman language skills are a plusExperience working in a SaaS, software, or Legal Tech environmentExperience collaborating with Product and Development teamsFamiliarity with APIs, integrations, data imports, or software configuration is beneficialYour teamYou will join an international and collaborative team that combines customer focus, technical expertise, and a passion for delivering excellent software solutions. Working closely with Product Management and Engineering, you will play a key role in ensuring that customers receive fast, competent, and solution-oriented assistance.Application processVirtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations. Digital Interviews: Next, you’ll meet our manager as well as the team and dive deeper into technical topics and the role itself.Meet the Team: Get to know your future collegues in an informal exchange and gain first-hand insights into our team culture and day-to-day collaboration.BenefitsOur full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview:
https://www.stp.one/en/careersAs a european company, each country works differently, but some benefits/perks are for all employees: Learning & Development budgetEmployee referral bonusMobility: company bikeleasing, support in public transportationWorkation: up to 30 days per year within EUWorkplace glassesTax-free benefitsEvents & Company celebrations (summer party, annual kick-off,..)Flexible work modelsEnglish courses for all levelsAbout usSharing Trust and Passion for UnityOne Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.Your impact mattersJoin us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.What our People can expect At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.Join Septeo (ex. stp.one)Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
about 2 months ago