Healthcare Virtual Assistant (Bilingual Spanish-English) at Talent Bridging | Torre
Healthcare Virtual Assistant (Bilingual Spanish-English)
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Talent Bridging

Healthcare Virtual Assistant (Bilingual Spanish-English)

Talent Bridging
Posted by
Maine
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Emma
Emma
You'll elevate patient well-being and streamline care coordination through empathetic support.
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD6 - 7/hour
Non-negotiable
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Remote (for Honduras residents)
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Posted 14 days ago

Requirements and responsibilities

Full-Time; Monday–Friday, 9:00 AM – 5:00 PM Key Responsibilities Client Relations & Patient Support • Build and maintain positive relationships with patients. • Serve as the primary contact for patient questions and concerns. • Conduct routine wellness and follow-up calls. • Ensure patients receive timely support and assistance. • Escalate concerns to appropriate team members when necessary. Scheduling & Coordination • Schedule and coordinate patient appointments. • Manage calendar updates, reschedules, and cancellations. • Send appointment reminders and follow-up communications. • Coordinate between patients and providers to ensure seamless service delivery. Patient Engagement • Maintain consistent communication with active patients. • Conduct patient satisfaction and wellness outreach. • Encourage appointment attendance and treatment compliance. • Identify opportunities to improve the patient experience. Administrative Support • Update and maintain accurate records within CRM and EHR systems. • Document all client interactions and communications. • Assist with onboarding activities and patient follow-up processes. • Support operational and administrative projects as assigned. Communication & Relationship Management • Maintain a professional and empathetic demeanor during all interactions. • Handle phone, email, text, and virtual communications effectively. • Collaborate with internal teams to ensure high-quality patient care and service. Qualifications • Fluent in English and Spanish (spoken and written). • Excellent verbal and written communication skills. • Strong customer service and relationship-building abilities. • Experience in healthcare, telehealth, behavioral health, customer service, or client support preferred. • Strong organizational and multitasking skills. • Ability to work independently in a remote environment. • Comfortable handling high volumes of phone calls and patient communications. • Professional phone presence and interpersonal skills. Preferred Qualifications • Experience working with seniors or healthcare patients. • Familiarity with CRM, EHR, and scheduling platforms. • Previous client relations, care coordination, or patient support experience. • Remote work experience
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