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Requirements and responsibilities
HackerOne ValuesHackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.Position Summary At HackerOne, our global community of security researchers is a key differentiator and strategic advantage. The Senior Director, Community will lead the teams responsible for growing, engaging, and enabling the world's largest offensive security community — and will own the strategy, delivery, and commercial performance of the Live Hacking Events product line that turns that community into measurable customer outcomes.Reporting to the Chief Customer Officer, you will define and execute a multi-year strategy spanning researcher (Hacker) Success, the Live Hacking Events product line, and HackerOne's broader community programs. You will be accountable for the profitability of the live hacking events portfolio, the professional-services delivery and technical execution behind those engagements, and the researcher- and customer-expansion goals that sustain them. This is a highly cross-functional leadership role partnering across Customer Operations, Product, Revenue, Security, Marketing, and Executive Leadership to keep our community a durable competitive advantage and a profitable, well-run business line.At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; San Francisco, CA; Austin, TX; or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work.What You Will DoDefine and execute a multi-year strategy for HackerOne's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes.Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio.Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base.Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them.Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs.Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency.Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact.Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes.Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation.Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success.Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust.Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution.Minimum Qualifications 12+ years across some combination of security / bug bounty, professional services or technical delivery, customer/client management, and community or ecosystem leadership, including leadership of managers and senior individual contributors.Direct domain experience in security, professional services, client management, and/or bug bounty — enough depth to lead technical delivery and earn the trust of both researchers and enterprise customers.Experience owning a product line, service line, or P&L, including responsibility for profitability and growth targets.Experience managing complex customer delivery and segmentation across global, enterprise accounts.Experience building and executing growth strategies that deliver measurable business impact (engagement, retention, advocacy, revenue, or margin).Experience leveraging analytics and operational metrics to inform strategy and drive organizational performance.Preferred QualificationsExperience leading security, developer, open-source, technical, or marketplace communities.Experience running live event operations or high-touch professional-services delivery at scale.Experience implementing AI-powered workflows, automation, and engagement programs to improve scale, quality, and efficiency.Experience in high-growth SaaS, cybersecurity, platform, or marketplace businesses.Experience partnering with executive leadership to influence company strategy.Job Benefits:Health (medical, vision, dental), life, and disability insurance*Equity stock optionsRetirement plansPaid public holidays and unlimited PTOPaid maternity and parental leaveLeaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)Employee Assistance Program*Eligibility may differ by countryWe're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check.HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
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