IT Help Desk Support (Tier 1) at BMM Global Consulting | Torre
IT Help Desk Support (Tier 1)
trending_up Invest in Torre
BMM Global Consulting

IT Help Desk Support (Tier 1)

BMM Global Consulting
Posted by
Basem Massimo Mourad
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation USD800/month
Non-negotiable
location_on
Remote (for Colombia residents)
Posted 9 months ago

Responsibilities

What You’ll Do Tier 1 Technical Support - Act as the primary contact for Level 1 IT tickets related to desktops and endpoints. - Troubleshoot Windows environments (Windows 7 through Windows 11). - Diagnose and resolve common IT issues using a step-by-step, cause-and-effect approach. - Remotely configure and support peripherals such as printers, scanners, and monitors. - Manage ticket intake and follow-up via phone and email, ensuring timely resolution. Onboarding, Offboarding & Account Management - Execute end-to-end onboarding and offboarding procedures. - Create, update, and disable user accounts in Active Directory and Google Workspace. - Maintain system hygiene by identifying and removing inactive users and old profiles. VoIP & Telephony Support - Troubleshoot physical VoIP desk phones and basic connectivity issues. - Assist with extensions, voicemail resets, and basic phone provisioning. - (Platform-specific tools can be trained). Inventory & Asset Management - Maintain accurate device inventory and internal tracking records. - Perform remote device setup for new hires. - Coordinate equipment tracking and assignments across users. Documentation - Assist in creating and maintaining internal IT documentation following team standards. Technical Skills - 1+ years of experience providing Tier 1 IT or Helpdesk support. - Strong understanding of IT fundamentals (hardware, operating systems, basic networking). - Experience supporting Windows OS (Windows 7–11). - Experience managing users in Active Directory. - Familiarity with Google Workspace administration. - Ability to troubleshoot issues logically, not just follow scripts. Nice to Have - Basic knowledge of Windows Server environments (especially virtualized setups). - Basic networking knowledge (endpoint configuration, connectivity troubleshooting, diagnostics). - CompTIA A+ certification or equivalent practical experience.
This job post is closed.