Company OverviewCustomer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.Automotive experience is not required for this role.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Responsibilities:Answer incoming calls in a timely mannerIdentify caller’s needs for call resolutionProvide customers with product information and automative servicesSet service appointments for automotive dealershipsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving servicesAdhering to company scripts and procedures to ensure consistencyAccurately process online reservationsAccurately document call information and interactionsIdentify and escalate issues to supervisorsMaintain Quality Assurance standardsOngoing training for all CCS client programs and accountsDeliver exceptional customer service to all callersOther duties as assignedQualifications:G.E.D. or higher education levelOne year of call center or customer service experienceUnderstanding of basic computer hardware, software, and general systemsComputer navigation & typing skills to manage multiple programs, platforms, and systemsAbility to identify, understand, and protect confidential informationKnowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.Excellent written communication and documentation skillsStrong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.Strong problem-solving skills and attention to detail.Availability NeededMonday – Friday and every other Saturday1:00pm – 7:00pm CST15-30 hours per weekEquipmentKeyboard - F1 - F12 keys, Page Up/Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI not permitted)Wired USB HeadsetWindows 10 or Windows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or better.Why Join Us?A fun, fast-paced, and supportive work environment.Opportunities for professional growth and advancement.Comprehensive training to enhance your skills.The chance to make a direct impact through exceptional service.Work remotelyBenefitsBonus opportunities for performance and outbound projectsWork from homeMedical insuranceDental and Vision insurance401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunitiesTrainingTraining is Monday through Friday, 9:30pm - 4:00pm, April 27th through May 8th.ApplicationApply for this position. The form includes standard fields such as First Name, Last Name, Email, Phone, Address, City, State, Postal, Resume upload or paste, and other typical candidate information, followed by a recaptcha verification.
