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AWS Connect Developer

Firstsource Solutions

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You will architect innovative CCaaS solutions, transforming client experiences with cutting-edge AWS integrations.

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Full-time

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3 months ago

Responsibilities include designing, configuring and implementing Amazon Connect CCaaS solutions; developing and managing Contact Flows, Queues, Routing Profiles, IVR, call routing and integration with AWS services. Build backend logic using Python or Node.js for serverless integrations, configure APIs and integrations with CRM and third-party systems, support telephony provisioning, monitor performance and optimize call flows, participate in requirement gathering and deployment, and collaborate with solution architects and stakeholders to ensure timely delivery.

Proficient

API integration

Amazon Connect

Call routing

Candidate relationship management (CRM)

Deployment

Interactive voice response (IVR)

Node.js

Performance monitoring

Python

Requirements elicitation

Solution architecture

About Firstsource Solutions:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over 35,000 Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.

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Domain created: Oct 1998

www.firstsource.com/

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