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Posted 6 months ago
Requirements and responsibilities
š Welcome to Hi Rasmus!At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, weāre excited to have you on board!Weāre on a mission to make evidence-based autism care accessible to families everywhere. š Families shouldnāt have to uproot their lives to access supportāthatās why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.šÆ Our Core ValuesInnovation š§ ā We embrace creativity and seek better solutions.Integrity āļø ā Honesty and trust guide everything we do.Collaboration š¤ ā Together, we achieve more.Growth š± ā Weāre committed to personal and professional development.Empathy ā¤ļø ā We prioritize understanding and human connection.š What Itās Like to Work HereFlat structure, open doors ā Every voice matters. Collaboration and shared decision-making drive us forward.Balance is a priority ā Recharge, make time for what matters, and do your best work in a way that works for you.Real impact, real growth ā Be part of a team making a difference for families worldwide, while growing your skills along the way.š¢ About the Roleš Location: Fully remoteš¼ Reports to: Director of Customer Successā³ Job Type: Full-timeš° Compensation: $65,000 to $72,000š§āš» About YouAs a Clinical Customer Support Specialist, youāll be the frontline for platform support, bringing people-first service + clinical thinking to every interaction. Youāll help organizations of all sizesāfrom small practices to enterprise partnersāresolve technical issues, triage clinical questions, and collaborate internally to improve customer outcomes.ABA clinical knowledge (especially a BCBA or deep ABA experience) is a major advantage in this role, and helps us deliver support that truly understands our users.You thrive here if:š You genuinely love helping peopleāwith patience, warmth, and empathyā” You stay organized while managing multiple prioritiesš You enjoy investigating issues and replicating them to find answersš¤ You communicate clearly across email, phone, Slack, and Zoomš You adapt quickly and see change as momentum, not frictionš You welcome feedback and continuously improve how you workš«§ You understand role boundaries and escalate to Implementation/Customer Success when neededš Bonus: ABA industry experience, SaaS support, or technical troubleshootingšÆ What You BringExperience in customer support, customer success, or service rolesComfort working with SaaS support tools (JIRA, Slack, CRM/ticketing platforms)Strong verbal + written communicationAbility to work independently and follow through reliablyClinical ABA/Autism care knowledge is highly valuedAbility to distinguish support vs. implementation needs and escalate appropriatelyBonus: ABA industry experience, SaaS support, or technical troubleshootingš Perks & Benefits You'll Loveš„ Health & Wellness:100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)Employer Sponsored Short-Term Disability CoverageEmployer Sponsored Life InsuranceOptional group benefits: AD&D, long-term disabilityParticipation in a 401k plan through Empowerš Growth & Development:Professional development opportunitiesRoom for growth within the companyšļø Time Off to Recharge:Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibilityš£ Parental Leave:All Parents/Caregivers: 6 weeks fully paidBirthing Parents: Up to 14 weeks paidš” Work Style That Works for You:Fully remote and flexible work environmentāwork from wherever feels right!Opportunity to make a meaningful impact in the Autism healthcare spaceš© How to ApplyUse our applicant tracking system Pinpoint to answer the role-specific application questions.š± Why application questions?We use a few thoughtful questions instead of cover letters so we can get to know the real human behind the application. Every response is read by a real person on our teamāwe donāt use AI or automated tools to screen candidates. This helps us focus on values, curiosity, and alignment, not keyword matching or perfectly polished answersIf you need accommodations during the application process, just let us knowāweāre happy to help.About Hi RasmusHi Rasmus is a brand that focuses on delivering the highest quality behavioral therapy services to children with autism. Our goal is to assist 1 million children with autism by 2026 by supporting the people who help them, such as behavioral analysts, techs, teachers, parents, and clinical directors. Hi Rasmus offers a robust and intuitive ABA platform that maximizes clinician time, enables quality at scale, and provides outcomes reporting and custom integrations for enterprises. For small businesses, we provide flexible data collection, report templates, library resources, and audit readiness. Our user-friendly platform is also suitable for schools, offering a multidisciplinary approach, data collection for multiple students, and offline capabilities. Hi Rasmus values user feedback and collaborates with experts worldwide to develop effective and intuitive systems. Join us in improving lives and helping learners grow, flourish, and achieve their dreams.šÆOur Hiring ProcessAppliedApplication ReviewInterviewTechnical ExerciseTeam InterviewFinal InterviewHired