About the jobAt Team Car Care (TCC)/Jiffylube, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. Were looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.Objectives of this roleHandle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the companys products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation teamRecommend improvements for systems and processes to boost organizational efficiencyResponsibilitiesMemorize scripts for products and services, and refer to them during callsBuild positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriatelyIdentify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriateMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityCreate and maintain record of daily problems and remedial actions taken, using call-center databaseLeverage data and insights gathered by the call center to recommend and influence process improvementsRequired skills and qualificationsHigh school degree or equivalentStrong active-listening and verbal-communication skillsProficiency in problem-solvingAbility to multitask and manage time effectivelyPreferred skills and qualificationsExperience in customer salesPackage DetailsFlexible Schedule401K / Retirement PlanVision InsuranceDental Insurance

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Remote Customer Service Representative

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Mauricio Quezada

Umera Aziz

About Team Car Care LLC / Jiffylube:

franchise.jiffylube.com/

Admin access needed

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