Role DetailsLocation: Cape Town, South AfricaWork Arrangement: Work from homeType of Support: Phones and emailsContract Duration: Temporary contract of 3 monthsWork Schedule: 9:00 am - 6:00 pm UK Time, Two consecutive days offExpected Start Date: February 26, 2026 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next. The RoleWe’re hiring a German Customer Support Specialist to support hospitals, diagnostic centers, and clinical facilities using advanced medical and diagnostic solutions. In this role, you’ll serve as a key point of contact for professional healthcare clients, managing account-related inquiries, coordinating supply and consumable orders, and facilitating service requests for essential equipment.You’ll work closely with internal logistics and service teams to help ensure smooth operations across clinical environments. From tracking orders and resolving billing concerns to supporting equipment servicing needs, your role directly contributes to operational continuity in settings where precision and timeliness are critical. Your work helps minimize disruptions in patient care workflows.What You’ll Do:Provide high-quality support via email and phone in German and EnglishProcess supply orders, returns, and billing adjustmentsCoordinate service requests for medical equipmentAccurately document interactions for compliance and reportingEscalate complex cases based on defined workflowsMaintain a customer-first, solutions-oriented mindsetWhat We Expect From You:C1/C2 German proficiency (CEFR or equivalent)Experience providing German SupportAt least 2 years of experience in customer support via email and callsStrong written and verbal communication skillsAbility to multitask and manage multiple conversations effectivelyProblem-solving mindset with attention to detailBasic technical proficiency (CRM tools, ticketing systems, order platforms)Ability to work in a fast-paced, performance-driven environmentWhat You’ll Get In Return:Remote working arrangementsCompetitive base salaryComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesBe part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
