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Responsibilities
Roles & Responsibilities:
- Manage and grow a portfolio of school/college clients.
- Act as the primary point of contact for all client communication.
- Drive onboarding, implementation, and training for new institutions.
- Ensure timely deployment of programs without delays.
- Monitor product usage, engagement, and adoption levels.
- Identify upsell and cross-sell opportunities across existing accounts.
- Achieve revenue targets from account expansion and renewals.
- Build strong relationships with key stakeholders (principals, admins, faculty).
- Deliver regular performance reports and insights to clients.
- Ensure high client satisfaction and long-term retention.
- Handle client issues, escalations, and coordinate quick resolutions.
- Drive contract renewals and minimize churn.
- Gather client feedback and share actionable insights with internal teams.
- Coordinate with product, tech, and content teams for seamless delivery.
- Maintain accurate records of accounts, contracts, and communications.
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