Support Escalation Engineer at Infoblox | Torre
Support Escalation Engineer
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Infoblox

Support Escalation Engineer

Infoblox
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD100k - 160k/year
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Act as the escalation point for tier 2 support engineers • Take over highly visible, critical customer issues and manage - on your own - through to completion • Troubleshoot complex customer environments and provide root cause analysis as well as workarounds • Communicate with the Engineering team on potential defects • Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair • Be on the Standby shift for Severity 1 outage escalations • Participate in weekend on-call rotation.
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