Customer Success - Cloud Team Manager at Atlassian | Torre

Customer Success - Cloud Team Manager

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Full-time

Legal agreement: Employment

Compensation
USD70k - 150k/year
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Contributing to strategy and operational management of the Customer Success teams. • Process and workflow development, including but not limited to customer research and discovery, engagement SOPs, reporting, and customer concerns. • Supporting and managing Enterprise customer concerns to quickly resolve customer issues and blockers. • An ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Programs. • Communicating customer trends and feedback to internal teams to drive improvements to, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more. • OKRs and leading indicators for your line of business. • Staff allocation management and headcount planning. • Customer Success Manager performance assessments. • Brainstorming and developing strategic recommendations for how to improve the overall post-sales experience for our customers.