Customer Success Manager at ServiceTitan | Torre

Customer Success Manager

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Full-time

Legal agreement: Employment

Compensation
USD60k - 80k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Manage a book of business worth ~$2M in ARR (~70 accounts) • Build and maintain senior-level relationships with customer accounts • Analyze user engagement data, identify actionable insights, and report regularly on KPIs • Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible • Coach customers on best practices • Discover areas for improvement in the customer experience, both in our product and processes • Mentor and serve as a resource to new hires.