Customer Success Manager, Mid-Market at Fleetio | Torre
Customer Success Manager, Mid-Market
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Fleetio

Customer Success Manager, Mid-Market

Fleetio
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD72k - 80k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• As a Mid-Market Customer Success Manager, your job is to engage with customers in medium-sized organizations to help them achieve their desired outcomes. You'll establish a strong rapport with key stakeholders and leverage those relationships to assist with product adoption and usage. You'll analyze your accounts to determine areas of improvement, provide customers with best practices, and offer and execute additional services. You'll also listen and gather invaluable feedback for the product team. • As a member of the Customer Success team, you will manage a portfolio of Mid-Market customers representing a diverse set of customer industries and geographies. You will work directly with several Fleetio teams such as Sales, Support, and Product Strategy and be a critical player in driving long-term customer success at Fleetio. • Be the primary relationship for a global portfolio of hundreds of Fleetio customers in medium-sized enterprises. • Consult on asset management best practices via scalable channels (emails, videos, webinars, and other communications) to help our customers meet their goals both inside and outside of the Fleetio platform. • Establish a trusted advisor relationship with customers allowing you to advise on ways to get more value from our products and services. • Nurture customers for advocacy to create additional word of mouth. • Understand, articulate and document your customer’s challenges. • Internally advocate for your customers needs and issues. • Manage your customers expectations, making sure they are heard and expressing empathy, while effectively managing their account escalations. • Measure, track and analyze customer success efforts to identify areas for enhancement. • Work to identify and/or develop cross-sell opportunities to help fleets streamline their operations and consolidate additional workflow into the Fleetio platform. • Help identify and build great customer success practices across the team.
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