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9 days ago
Requirements and responsibilities
For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.Angi at a glance:Founded in 1995 as Angie’s List and rebranded in 2021Global company with 9 brands in 8 countries and employees worldwideHomeowners have turned to us for 300 million home projects and countingWe're excited to announce the expansion of the Homeowner Success’ Project Advisor team. We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get Jobs Done Well.If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.What You’ll Do:Customer SupportHandle outbound and inbound calls from customers professionally and courteously.Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.Engage homeowners in discussions about available services and solutions tailored to their needs.Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.Team CollaborationCollaborate with team members and leadership to share knowledge and best practices.Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.Support team goals and initiatives to improve overall performance and customer satisfaction.Performance MonitoringAdhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.Seek feedback from leadership and utilize it to improve individual performance and customer interactions.Maintain accurate records of customer interactions and transactions using designated systems.What we're looking for:1+ years of experience in a call center or customer service environment preferred.Excellent verbal and written communication skills.Strong problem-solving skills with the ability to think quickly and effectively resolve issues.Ability to multitask and prioritize tasks in a fast-paced environment.Detail-oriented with a focus on delivering high-quality customer service.Adaptability and willingness to learn new skills and processes.Familiarity with call center systems and software preferred.Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar.Commitment to upholding company values and delivering exceptional customer experiences.Compensation & Benefits: Average annual earning of $45,000 - $52,000$21.63 - $25/hour base pay 5% Annual BonusCompany equity programFull medical, dental, vision package to fit your needsGenerous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holidayPet discount plans & retirement plan with company match (401K)Technical equipment (i.e. laptop) providedWe value diversityWe know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
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