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About SolaceHealthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.Read more in our Bloomberg funding announcement here.About the RoleAt Solace, we’re transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale rapidly, we're seeking an exceptional Strategic Operations Lead to spearhead critical growth initiatives and drive our clinical strategy forward.Reporting directly to the Chief Medical Officer’s Chief of Staff, and working closely with the CMO, you'll serve as a strategic partner across the organization, leading high-impact, cross-functional initiatives that enhance clinical quality, accelerate growth, and expand our service offerings.What You'll DoPartner closely with the Chief Medical Officer’s COS (and CMO) to design and execute strategic projects that directly advance our clinical strategy and business growth objectivesOwn delivery of multiple high-visibility, complex initiatives, ensuring exceptional quality output and on-time delivery while maintaining alignment with company prioritiesDevelop strategic recommendations and implementation roadmaps through rigorous qualitative and quantitative analysis, translating insights into actionable business plansDevelop compelling presentations and deliverables that articulate objectives, track progress, and communicate strategic recommendations to leadership teamsDesign and monitor KPI frameworks, assess risks, and implement mitigation strategies to ensure initiatives consistently deliver expected outcomesWhat You Bring to the Table3+ years of experience in strategic operations, program management, or management consultingExperience in healthcare, digital health, or adjacent industries strongly preferred, with understanding of clinical operations and regulatory environments a significant plusExceptional analytical and business development skills, with proven ability to break down complex problems, develop compelling business cases, and analyze operational data to drive decision-makingStrong track record of leading successful strategic initiatives from conception through delivery, including experience with planning, risk management, and performance optimizationOutstanding interpersonal and communication skills, discerning judgement, with ability to influence and collaborate effectively across all organizational levels and functional areasCuriosity and tenacityBachelor's degree required; advanced degree (MBA, MPH) preferredA vision for what healthcare can and should beApplicants must be based in the United States.Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
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