About the jobRelocation Consultant (Remote) - Japanese BilingualIndustry: Real EstateLocation: Honolulu, Hawaii (The first day of training will be conducted in the office, after which the position can be fully remote.)Report To: ManagerPosition Status: Part-timeWork Schedule & Working Style:9 AM - 5 PM Eastern Time, Mondays - Fridays preferred (or 9 AM - 4 PM ET Mondays - Fridays), to support collaboration during New York office business hours. The schedule may be tailored based on individual needs with mutual agreement. (Benefit eligibility may vary depending on working hours.)1-hour non-paid lunch break includedPossible overtime after 5 PM ET on weekdays Hourly Pay Range: $20.00 - $22.00<Overview>Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries. < Essential Job Duties>Respond promptly and professionally to client inquiries in both Japanese and English via email and phoneServe as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systemsMonitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clientsPrepare and review documents, including lease summaries, notices, and client communicationsEnsure compliance with company policies, client requirements, and applicable local regulationsIdentify and escalate complex issues or risks in a timely mannerContribute to continuous improvement of processes and client experience by providing feedback and suggestions<Other Job Duties>Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.<Requirements>Fluency in Japanese and business-level English (both verbal and written)Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholdersBachelor's degree or equivalent experienceProficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)Strong organizational and multitasking abilities in a fast-paced environmentAttention to detail and ability to manage multiple prioritiesExperience in real estate, relocation, or service industries preferred, but not required.<Benefits>Employees working 30+ hours per week are eligible for health insurance and other applicable benefits, as well as paid sick leave.Employees working fewer than 30 hours per week are not eligible for health insurance or other benefits, but are eligible for paid sick leave in accordance with applicable laws.For all employees, the one-hour lunch break is unpaid, and no paid vacation/PTO is provided.
