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about 1 month ago
Requirements and responsibilities
At Big Think Creative, we collaborate with our partners to shape and share their biggest ideas. We’re a team of editors, directors, designers and strategists - but also dreamers, builders and lifelong learners. And we bring expertise, enthusiasm and endless curiosity to everything we do.From emerging technology to human connection, we know how to make people lean in, think twice and expand their perspectives. We create custom content in all formats, including expert interviews, field documentaries, written features and social shorts. We work with a wide range of partners, and our campaigns have won several awards including Digiday's In-House Studio of the Year 2025.Watch this video to see what we're all about: https://www.youtube.com/watch?v=CVyE4ex5P-EAbout the RoleWe’re looking for a Partner Services Manager to help lead and grow a high-profile partnership with a major philanthropic organization. In this role, you’ll serve as the connective tissue between partner stakeholders, internal creative teams, and publishing operations —helping shepherd a high-volume slate of written, video, social, newsletter, and live event initiatives from concept through launch.What You’ll Do:Serve as the primary day-to-day lead across partner stakeholders and internal teams throughout the full campaign lifecycle; first line of contact for problem solving, navigating partner questions, or surfacing informationDrive cross-functional alignment across editorial, production, publishing, and partner teams while proactively navigating trade-offs, competing demands, and shifting prioritiesSurface partner feedback and proactively recommend solutions, trade-offs, and stakeholder management approaches with diplomacy and a solutions-oriented mindset Cultivate & build trusted partner relationships across wide array of stakeholders that drive long-term collaboration and trustTranslate high-level strategic goals into actionable production and publishing workflowsCreate and manage dynamic project timelines, reprioritizing based on evolving project needs, stakeholder feedback, and fast-moving campaign prioritiesMaintain and optimize centralized project documentation and knowledge-sharing systems, ensuring teams have clear visibility into deliverables and critical updates needed to execute effectivelyWork within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teamsCoordinate publishing and launch workflows across partner, editorial, production, and social teamsRegular internal + external reporting on progress towards workstream revenue goals [current and planned]Who You Are:5 - 7 years of experience in a project management and/or account management roleStrong understanding of video production, publishing, and digital content workflowsA self-starter who solves problems proactively; you thrive in ambiguity and naturally identify ways to bring structure to chaosExceptional communication, relationship-building, and stakeholder management skills with a high degree of emotional intelligenceSkilled at influencing and aligning cross-functional teams without direct authorityComfortable managing a high volume of simultaneous projects, shifting priorities, and creative formats in a fast-moving, highly collaborative environmentAble to quickly assess competing priorities and make thoughtful decisions in environments where timelines, information, and stakeholder needs evolve rapidlyStrong organizational and time management skillsWhat You’ll Get:Work from home flexibility: We’ve been remote first since inception.Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!Salary: $80,000 base salary, with additional quarterly performance-based compensation available.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)