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21 days ago
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Requirements and responsibilities
Continued growth at VytlOne (formerly Maxor) has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US.Our CompanyWe're VytlOne and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.ResponsibilitiesMeets performance standards and expectations.Follows all Company policies and procedures.Assists with projects as necessary.Assists other areas as needed.Assists in compiling necessary reports and/or audit information as requested.Works cooperatively with other staff members to promote a positive and team oriented work environment.Assists in maintaining cleanliness and orderliness of the pharmacy.Participates in the Performance Improvement/Quality Management Process.Maintains accurate and complete patient records.Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.Exemplifies excellence in customer communications and service.Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.May be included in after hours on-call rotation.Maintains regular attendance per established policies.Perform other job-related duties as assigned.Patient Care Coordinator Job Duties:Answer new referral intake and/or refill calls in a timely and professional manner.Accurately updates information in the computer system.Contact patient to collect information necessary to establish his/her medical chart.Schedules delivery for patient refills.Sets up shipping arrangements as needed.Participates in the Performance Improvement Process.Assists in co-pay collections, which require communication with the patient.Works cooperatively with others in all departments.Maintains accurate and complete patient records.Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.Exemplifies excellence in customer communications and service standards.Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines.Participates in after hour’s on-call rotation – voluntary, not required.Maintains good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company.Responds to change, performance improvement support, professional growth, and met development goalsQualificationsEducation:High school diploma or equivalent. College degree preferredActive Pharmacy Tech certification preferred, but not requiredExperience:Previous pharmacy experience and patient based serviceRetail preferred, but not requiredStrong customer service experienceComfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systemsKnowledge, Skills, and Abilities:Excellent communication and customer service skills, both verbal and writtenWorking knowledge of computer software, specifically Microsoft Office and OutlookAbility to problem solve and multi-taskAbility to accurately enter data into multiple software systemsDemonstrated organizational skillsAbility to work with a diverse group of people, including patients and physiciansWE OFFERAt VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.We offer highly competitive compensation and comprehensive health benefits including:Comprehensive mental health and wellbeing resourcesNationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiumsCompany-paid basic life/AD&D, short-term and long-term disability insuranceRx, dental, vision, other voluntary benefits, and FSAEmployer-matched 401k PlanIndustry-leading PTO planAnd more!The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!To Apply: please go online at https://careers-maxor.icims.com/VytlOne is an EOE, including disability/vets.
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