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Shared by 
about 2 months ago
Requirements and responsibilities
The Big PictureWe aren’t looking for a corporate cog who manages dashboards from a 30,000-foot view. We are looking for a builder. Someone who knows that "revenue lifecycle" isn't just a phrase on a slide deck, but the lifeblood of a growing SaaS company.If you started your career in the chaotic early days of a startup, wore five different hats, and figured out how to patch leaking funnels with grit and curiosity, you’re our people. We need a mix of a strategic thinker and a relentless doer—someone who looks at data to find the "why," but isn't afraid to roll up their sleeves and fix the "what."What You’ll DoYou will own the post-acquisition revenue journey. Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens.Own the Metrics: Dig deep into the unit economics. You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity.Tinker and Optimize: Map out the entire post-sales customer journey. Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them.Bridge the Gaps: Work cross-functionally with Product, Customer Success, and Marketing. You'll be the connective tissue, ensuring our product's value aligns with our monetization strategy.Build the Playbooks: We aren't an enterprise company with rigid processes. You will help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.Who You AreA Startup Native: You likely started at a small startup where you had to figure things out with zero budget and no documentation. You thrived in that environment and worked your way up by delivering results.You’ve learned methods: Through experience, you have learned what is important and how to address activation and retention systematically, not on an ad hoc basis.Curious by Default: You are a natural tinkerer. When you see a drop in a metric, you don't wait for someone to ask about it—you hunt down the data, form a hypothesis, and test a solution.A Doer and a Thinker: You can build a tool to project lifetime value on Monday, and write the copy for a behavior-triggered expansion email on Tuesday.Requirements4+ years of direct experience in Revenue Operations, Growth Marketing, or Customer Success Operations within a B2B SaaS environment.Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC).Hands-on experience with modern SaaS tooling (e.g., HubSpot/Salesforce, Stripe, Mixpanel/Amplitude, ChurnZero/Gainsight, or similar stacks).Proven track record of measurably improving retention or expansion revenue.Zero enterprise baggage: We move fast, experiment constantly, and pivot when necessary. If you need a 3-month committee approval to test an idea, this isn't the place for you.Ideally, you have experience working with US small business customers.