Remote - Inbound Customer Service Representative (Voice & Email) at OneTouch Direct | Torre
Remote - Inbound Customer Service Representative (Voice & Email)
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OneTouch Direct

Remote - Inbound Customer Service Representative (Voice & Email)

OneTouch Direct
Emma
Emma
You'll deliver world-class support, building meaningful connections and driving client success.
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Full-time

Legal agreement: Employment

Compensation COP2.4M/month
~USD696/month
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Remote (for Colombia residents)
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Emma of Torre.ai
 19 days ago

Requirements and responsibilities

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.Join Our Team as a Remote Inbound Customer Service Representative!We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.Role OverviewDo you have strong English communication skills and a passion for helping customers? Join our team and deliver world‑class support through voice and email channels.Responsibilities Handle inbound customer inquiries via phone calls and email.Provide clear, timely, and professional solutions.Ensure a positive and satisfactory customer experience.Document interactions and follow up on cases.Employment Conditions Base salary: $2,400,000 COPConnectivity allowance: $100,000 COPTransportation allowance: per Colombian lawSchedule: 36 hours per weekOperating hours: 8:00 a.m. – 9:00 p.m.Work modality: Remote (operations)Contract type: Indefinite termTraining Duration: 1 weekModality: On-site at Connecta 80 facilityNesting: 1 week with operational supportRequirementsEducation: High school diploma, technical, technological, or professional degree.Minimum 6 months of call center experience.Must reside in Bogotá.English level: B2+ – C1 (required).Internet connection above 300 Mbps.Internet bill as proof of service.Required Equipment:A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 10 or higherHardwired internet connection (ethernet) requiredUSB headset (not wireless) with noise-canceling capabilitiesWebcam (external or integrated) for video communicationBenefitsSalary: 2.400.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).Type of contract: Open-Ended.Job securityCareer planSpotify or Netflix membershipContinuance bonus
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