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about 1 month ago
Requirements and responsibilities
As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.Key ResponsibilitiesMonitor system health and respond to alerts and incidentsProvide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshootingLead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)Support SSL/Cloudflare operations, including automation and renewal trackingCoordinate with internal and external stakeholders for upgrade planning and executionAnalyze recurring issues and propose process improvements or automationDocument upgrade procedures and contribute to operational runbooksSupport legacy systems (CX Clients, JICS/JFA) and ensure smooth transitionsCollaborate with Cloud Services teams on escalated issues and root cause analysisPerform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadershipLeverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriateApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversightQualificationsAbility to work 2nd shift EST hours (start at 1:00pm EST)2–3 years of experience in cloud operations or technical supportFamiliarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)Understanding of networking fundamentalsProficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiencyAbility to follow documented procedures and clearly document troubleshooting steps and escalationsStrong verbal and written communication skills and the ability to work collaboratively in a team-oriented environmentWillingness to learn new tools, platforms, and technologies in a fast-paced environmentExperience working withing a ticketing systems, support workflows and ticket escalationDemonstrated understanding of system security, data privacy, and responsible access practicesThe pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance Please Note: Jenzabar does not sponsor applicants for work visas.
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