Customer Service Team Lead at HelloLesson | Torre
Customer Service Team Lead
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HelloLesson

Customer Service Team Lead

HelloLesson
Posted by
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(450) info
Emma
Emma
Full-time

Legal agreement: Employment

Base compensation
USD1k - 1.3k/month

+ Bonuses (up to 30% of base compensation)

Negotiable
location_on
Remote (for Philippines residents)
Posted 5 months ago

Responsibilities

Our growing team is looking for one Customer Service Team Lead to help our team continue to lead as the leading provider of private lessons in North America. About HelloLesson: HelloLesson is a rapidly growing online marketplace that connects students with passionate instructors in sports, music, and language. Our mission is to help people improve themselves through personalized, high-quality lessons—whether it’s learning a new instrument, mastering a second language, or building confidence in the pool. Recently recognized by Inc. Magazine as one of the fastest-growing companies in America, HelloLesson is committed to excellence, innovation, and impact. Responsibilities: - Handling escalation calls - Managing 5-12 customer service representatives. - Conducting 1-on-1 coaching of reps. - Attending company Zoom meetings and speaking in front of 5-15 other representatives. -Supervision of schedules and ideas to improve customer experience Qualifications: - Excellent leadership and communication skills. - Prior leadership positions (Team lead experience). - Handled escalations in the past. - A positive attitude that believes anything is possible.
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