ServiceNow Support Specialist / Support Agent at RulesIQ India Pvt Ltd | Torre
ServiceNow Support Specialist / Support Agent
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RulesIQ India Pvt Ltd

ServiceNow Support Specialist / Support Agent

RulesIQ India Pvt Ltd
Emma
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Full-time

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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

We are looking for an experienced ServiceNow Support Specialist to support and maintain ServiceNow Security Incident Response (SIR) integrations within a cloud-based contact center environment.Required Qualifications:Bachelor's Degree6+ years of overall IT experienceMinimum 6 months of hands-on experience implementing, configuring, customizing, and updating the ServiceNow SIR bridge integrated with AWS Connect and Salesforce Service Cloud VoiceStrong ServiceNow support, administration, and troubleshooting experienceExperience working in enterprise support and operational environmentsPreferred Qualifications:ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR)Experience with AWS Connect integrationsExperience with Salesforce Service Cloud VoiceKnowledge of Incident Management and Security Operations workflowsRequired Skills:ServiceNow Security Incident Response (SIR)AWS ConnectSalesforce Service Cloud VoiceServiceNow Administration & ConfigurationIncident ManagementTroubleshooting & SupportIf you are interested or know someone who would be a great fit, please send your updated resume and contact details. Mail ID : richa.singh@rulesiq.com
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