Customer Service Representative / Sales Support at Entrepreneur Cooperative | Torre

Customer Service Representative / Sales Support

You'll empower entrepreneurs by ensuring seamless customer journeys and operational excellence.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Freelance
Recurrent
Compensation
USD1.2k - 2k/month
location_on
Remote (for Latam residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
3 months ago

Requirements and responsibilities


About the RoleWe are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.Key ResponsibilitiesReceive, qualify, and manage inbound leads from calls, web forms, and CRMConduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointmentsFollow up on warm leads to secure bookingsSchedule, confirm, and assign appointments to appropriate team membersCreate and transfer service tickets and installation requestsMaintain accurate and up-to-date CRM recordsCoordinate closely with Sales and Service teams to ensure seamless executionProvide professional, friendly communication to customers at all timesRequirements3+ years of experience in customer service, dispatch, inside sales, or similar rolesProven experience working with U.S.-based customersStrong phone presence and comfort handling inbound/outbound callsExcellent English communication skills (written and spoken)Strong organizational and multitasking abilitiesExperience working with CRM systemsTech-savvy and comfortable in fast-paced environmentsReliable remote work setup with strong internet connectionPreferred QualificationsSales experience or revenue-driven rolesExperience in dispatching or scheduling operationsSpanish proficiency is a plus (not required)Important NotesThis is a highly customer-facing and phone-based roleCandidates must be comfortable handling high volumes of calls and follow-upsStrong attention to detail and responsiveness are critical for successBenefitsCompetitive salary in USDFully remote position aligned with U.S. business hoursPaid time off, local holidays, and birthday leaveGrowth opportunities within a fast-growing international teamCollaborative and supportive work environmentApplication NotePlease submit your CV in English.