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7 days ago
Requirements and responsibilities
Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field.What success looks likeYour fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.What your day-to-day will look likeFrom day one, you’ll be in the center of the action. A typical week might include:Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.Owning sign-off as the final gate before a network goes live: clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you.Keeping installs moving: Documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip.Closing the feedback loop: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes.Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-built for how installs actually happen.Where you can take this roleIn year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.Who you areYou thrive on solving problems in real time and making order out of chaos. You’re a natural communicator who can bridge technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations. Clear communication, disciplined documentation, and a builder’s mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements.We are building towards 24/7 coverage. To that end, we are hiring across four shifts: Monday-Friday, Tuesday-Saturday, Sunday-Thursday, and Thursday-Monday. In your application, please note your preferences across these shifts.By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice.
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