Remote Customer Service Representative | Bilingual | Mexico at Resolv.Global | Torre
Remote Customer Service Representative | Bilingual | Mexico
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Resolv.Global

Remote Customer Service Representative | Bilingual | Mexico

Resolv.Global
Emma
Emma
You'll deliver seamless support for US customers, contributing to global operational excellence.
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Full-time

Legal agreement: Employment

Compensation USD5/hour
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Remote (for Mexico residents)
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Emma of Torre.ai
 9 days ago

Requirements and responsibilities

We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations.This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments.Compensation$5 USD per hourPaid weeklyTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)12–16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume and Prescreen Questionnaire ReviewOne-Way Video InterviewLive InterviewFinal InterviewWhat We’re Looking ForPrevious US BPO / call center experienceExcellent spoken and written EnglishStrong customer service and communication skillsExperience handling inbound and/or outbound customer interactionsAbility to multitask and work efficiently across multiple systemsProfessional, reliable, and detail-oriented mindsetComfortable working in structured remote environmentsExperience Backgrounds We WelcomeWe are open to candidates with experience in the following areas:Customer SupportHealthcare SupportTechnical SupportBilling SupportSales SupportAppointment SchedulingCollectionsAdministrative SupportLive Chat / Email SupportRetention / EscalationsCall Center / BPO EnvironmentsPlease note:Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.Incomplete applications may automatically be removed from consideration.If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.
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